Shipping policy

SHIPPING ADDRESS

Customers are solely responsible for providing complete and accurate shipping information.

Team Collectors is not responsible for delays, losses, delivery issues, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

Orders shipped to the address provided by the customer shall be deemed properly delivered if delivered to that address by the carrier.

PROCESSING TIMES

Processing times are separate from shipping transit times.

Estimated shipping times are provided for convenience only and are not guaranteed.

Team Collectors shall not be liable for carrier delays, shipping delays, customs delays, weather events, labour disruptions, peak-season congestion, service interruptions, or other circumstances beyond our reasonable control.

CARRIER DELIVERY AND TRANSFER OF RESPONSIBILITY

Ownership and responsibility for an order transfer to the customer upon the earliest of:

  • Delivery to the shipping address provided by the customer;

  • Delivery to a parcel locker, mailbox, concierge, reception desk, community mailbox, pickup location, or similar delivery point designated by the carrier;

  • Collection by the customer from the carrier or pickup location.

Carrier tracking records, delivery scans, signature records, pickup confirmations, photographs, GPS records, and similar carrier documentation shall constitute proof of delivery.

LOST, STOLEN, OR DELAYED PACKAGES

Team Collectors is not responsible for:

  • Carrier delays

  • Weather delays

  • Customs delays

  • Labour disruptions

  • Service interruptions

  • Lost packages after confirmed delivery

  • Theft after delivery

  • Porch piracy

  • Mailbox theft

  • Delivery errors caused by the carrier

Customers are encouraged to select secure delivery locations and monitor tracking information.

SHIPPING INSURANCE

Shipping insurance may be included, purchased separately, or omitted depending on the shipping method selected.

Where insurance is available, customers are responsible for reviewing available coverage options during checkout.

Claims for insured shipments may be subject to the carrier's or insurer's policies, procedures, timelines, and limitations.

SIGNATURE REQUIREMENT

Team Collectors reserves the right to require signature confirmation, age verification, identity verification, delivery confirmation, or additional security measures on any shipment.

RETURNED, REFUSED, OR UNDELIVERABLE PACKAGES

Orders returned due to:

  • Incorrect addresses

  • Incomplete addresses

  • Refused delivery

  • Failure to collect from carrier

  • Failure to pay duties or taxes

  • Customer unavailability

  • Other customer-caused delivery issues

may be subject to additional shipping, handling, administrative, insurance, or restocking fees before reshipment.

DUTIES, TAXES, AND CUSTOMS

Customers are solely responsible for any duties, import taxes, customs charges, brokerage fees, VAT, GST, HST, local taxes, or other governmental charges imposed by the destination jurisdiction.

Team Collectors is not responsible for delays, seizures, inspections, import restrictions, or actions taken by customs authorities.

INTERNATIONAL SHIPMENTS

International orders are shipped at the customer's risk and may be subject to additional delays, inspections, duties, taxes, import restrictions, and customs requirements.

Customers are responsible for ensuring that products may legally be imported into their destination country.

IN-STORE PICKUP

Customers may be required to present valid government-issued identification before receiving their order.

Team Collectors reserves the right to verify customer identity before releasing merchandise.

Orders not collected within a reasonable period may be cancelled, restocked, or otherwise handled at Team Collectors' discretion.

SHIPPING POLICY CHANGES

Team Collectors reserves the right to modify this Shipping Policy from time to time.

The version in effect at the time an order is placed shall govern that transaction.